Customer Service

Our customer service is designed to ensure customer satisfaction. Please feel free to contact us at any point if you have any questions for us.

1. Contact us

2. Shipping

3. Returns, exchanges and complaints

4. Terms and conditions

5. Privacy Policy

1. Contact us
  • Fiona Stories AS 
  • Address: Hasleveien 38c, Entrence 5, 0571 Oslo, Norway 
  • Email: fiona@fionastories.com

 

2. Shipping
  • We offer DHL express shipping on all international orders. A shipping fee of 200 NOK is added at checkout. All the prices in our online store includes all taxes. For international customers, we take care of the import-process through our courier. Customers pay the price listed, and no import costs locally. This is the equivalent of tax free shopping. Note: individual countries may be excluded from this, so please get in touch if you have any further inquiries regarding taxes.
  • All domestic orders are shipped with Posten/Bring, free of charge.  
  • All orders are usually shipped within 48 hours. 

3. Returns, exchanges and complaints
  • If you wish to return or exchange an item, or if you have a complaint about an item bought at Fiona Stories AS, please contact us at fiona@fionastories.com to make arrangements. 
  • The returned item must be in the same condition as when received. We reserve the right to decline the return of damaged items. 
  • The return must happen within two weeks of receiving the item. 
  • We do not practise free returns, so customers will have to pay for additional shipping

4. Terms and conditions

Disclaimer 

Fiona Stories AS can not guarantee that all content, pictures, prices and information in our online store is accurate and updated at all times. We strive to keep everything free of errors, but in the case that there are problems with any order, such as (but not limited to) stock errors, pricing errors, erroneous product information etc. we reserve the right to not fullfil the order. Also note that the colors in the images shown in our online store might not be true to life. 

Customs and taxes

All the prices in our online store includes all taxes. For international customers, we take care of the import-process through our courier. Customers pay the price listed, and no import costs locally. This is the equivalent of tax free shopping. Note: individual countries may be excluded from this, so please get in touch if you have any further inquiries regarding taxes.

5. Privacy Policy

The basics

 

We at Fiona Stories AS are seriously concerned about the safekeeping of our customer's personal data. This means that:  

  • We keep your personal data safe. 
  • We don't store more personal data than we absolutely need. 
  • We don't store personalised information about the use of our web shop. 
  • We don't push ads on you in any social media.We never sell your data to anyone. 
  • We keep track of some personal information, like the items currently in your shopping cart, but strictly to assist you and not available to anyone else. 
  • We delete your data when it's not needed anymore. 
  • We assist you if you need to know what data we keep for you, what it's used for, if you want to update anything, if you want to delete old stuff or if you want us to totally forget you.

If you want more details, please keep on reading.

The details

Fiona Stories AS, (org. no 933 863 239) is a Data Controller and responsible for storing and processing Personal Data on behalf of customers and other individuals within applicable laws and regulations. This privacy policy provides information about Fiona's processing of personal data.

Terminology

 

 

  • A Data Subject is an identifiable natural person. 
  • A Data Controller is the organization that defines the purpose(s) for the processing of Personal data and has an agreement with the registered Data Subject.  
  • Personal Data is any data that directly or indirectly is linked to an individual (Data Subject). 
  • Anonymous Data is data where all identifying items have been removed making it impossible to associate the data with an individual. 
  • The Processing of Personal Data is any use of Personal Data, including collecting, storing, modifying, transferring or deleting. 

 

Processing activities

We use personal data to:

 

  • Manage customer orders, payments and shipments. 
  • Distribute newsletters and information about events, sales or other campaigns. 
  • Manage customer consents. 
  • Execute individual rights.Notify customers of changes to services, terms and conditions or this privacy policy. 
  • Respond to enquiries or questions related to services, terms and conditions or this privacy policy

 

 

Legal basis

All our personal data processing has a valid legal basis, such as:

 

  • Fulfilling the agreement for use of a service provided by Fiona Stories AS to the customer, like:

          - Buying items in the web shop. 

          - Conducting payments and deliveries. 

          - Manage customer user profiles. 

          - Notify of changes to, or respond to enquiries related to services, terms and conditions or this privacy notice. 
 

  • Pursuing Fionas legitimate interests (provided always that the interests of the data subjects do not override such interests), e.g. in relation to improve the services or the user experience, to establish, exercise or defend a legal claim, to prevent loss or damages to Fiona Stories AS or any third parties or to prevent any actions that may compromise Fiona Stories AS or a third party's property or the personal data of the other users of the services. 
  • Consent, e.g. in relation to marketing of Fiona Stories AS services. 
  • To comply with a legal obligation to which Fiona Stories AS is subject, e.g. continued storage due to statutory rules of storage for accounting purposes.     

The customer can at any time:

 

 

  • Withdraw consent to processing activities based on consent. 
  • Access Personal Data.Amend Personal Data. 
  • Request deletion of Personal Data. 
  • Request restriction of, or object to, processing. 
  • Request export of Personal Data.

Fiona Stories AS will retain Personal Data for as long as it is necessary to fulfil the purposes for processing as defined in the terms and conditions or in any agreement between Fiona Stories AS and our customer or until the customer request deletion. Please note that legal obligations, e.g. statutory rules related to storage for accounting purposes, may make it necessary to continue storing Personal Data. Continued storage may also occur where such storage is necessary for the purposes of legitimate interests pursued by Fiona Stories AS, including, but not limited to, the establishment, exercise or defence of legal claims. 

With whom do we share data? 

Fiona Stories AS disclose personal data to Data Processors who perform necessary services for Fiona Stories AS, in order to be able to deliver the services. These Data Processors will only use the Personal Data for the purposes they were collected, and in order to perform their services towards Fiona Stories AS. The relationship to the Data Processors are governed by Data Processing Agreements. The disclosure of Personal Data to public bodies may occur if and to the extent required by law and current regulations.


 

 

 

 

How do we use cookies? 

Fiona Stories AS use cookies and similar technologies on our websites. Cookies data tells us how our website is used, like which pages are visited and for how long, and helps us making our web site better for our customers. In addition, we store shopping cart information and similar, to make it easier to use the we shop. 

How do we protect Personal Data? 

Safeguarding Personal Data is of the utmost importance to Fiona Stories AS. We therefore continuously work to protect Personal Data. Our security policy embraces protection for personnel, data, IT infrastructure, internal and public networks, as well as the physical store and technical facilities. 

Right to lodge a complaint with a supervisory authority

If you believe that Fiona Stories AS processing of personal data infringes relevant data protection regulations, you are entitled to lodge a complaint with the supervisory authority of your habitual residence or place of the alleged infringement, or other relevant supervisory authority. 

Modifications to this privacy notice 

Fiona Stories AS reserves the right to modify this privacy policy from time to time. The most recent revision shall supersede any earlier versions. The current version of the privacy policy will be available at Fiona Stories AS website or at request at all times. We advise that you check the privacy policy from time to time, to keep up to date with the current policy. We will notify you of any changes to the privacy policy that you are entitled to receive information about or which requires your consent.